What is your typical support response time?David Green
Do you offer phone support?David Green
Do you offer 24/7 OJS support?David Green
What is your preferred method for submitting support requests?David Green
How knowledgeable is your support team in troubleshooting OJS?David Green
How many OJS installation are included in your OJS Support Plan?David Green
Do you include OJS site migrations?David Green
What security mechanisms are in place?David Green
- OJS File Upload Validation Plugin: The File Upload Validation Plugin enables the Admin/JM to choose file types, from plugin setting, which can be uploaded by author during the submission process. The plugin prevents the upload of OJS malware, such as PHTML files, which used by hackers to gain entry to OJS web server and upload malicious files.
- OJS New User Notification Plugin: The OJS New User Notification Plugin alert the journal contact via email when a user register for a journal about their name, journal they registered, role(s), and option to delete them form OJS.
- OJS Files Directory Protection: OJS file directory placed in a non-web-accessible location and cannot be accessed directly via the web server.
- Restrict File Permissions: Getting OJS file permissions right is one of the most important factors in maintaining the security of OJS installation. We use restrict file permissions for better security while maintaining OJS functionality.
- OJS Encryption: Changing OJS configuration to use SHA1 hashing rather than MD5 for better security.
- ConfigServer Firewall: ConfigServer Firewall, known and referred to simply by most cPanel and WHM users as CSF, is one of the best, most effective firewall configuration scripts in the market today. Designed to considerably increase server security, having this in place will allow you to use a robust interface to manage firewall features and settings.
- CPHulk Brute-Force Protection: CPHulk prevent a server falling victim to brute force login attempts. A brute force is a password guessing technique that consists of trying to login with a user name and password over and over, changing either the username and/or the password if not successful. Given enough time even a moderately secure, random character password can fall victim to this as some attackers will try every combination they can if given the chance. CPHulk will detect and block these attacks by checking for failed login attempts. This can affect you if the failed logins are originating from your internet connection. The steps below will guide you on how to unblock yourself depending on the access you have.
- Lynis Security Audit: Lynis is an open source security auditing tool. Used by system administrators, security professionals, and auditors, to evaluate the security defenses of their Linux and UNIX-based systems. It runs on the host itself, so it performs more extensive security scans than vulnerability scanners.
- Munin Network Monitoring Tool: Munin is a system, network, and infrastructure monitoring application that provides real time monitoring and alerting services for servers and alerts the system administrator when things go wrong.
- Clamav Malware Scanner: Clam AntiVirus (ClamAV) software toolkit able to detect many types of malicious software, including viruses and trojans. One of its main uses is on entire home directory, and mail servers as a server-side email virus scanner.
- Server Side Security Scripts: Proprietary Security Scripts to prevent execution of OJS deface malware and closing of any unused ports.
What would OpenJournalSystems.com do if my OJS site were hacked?David Green
Do you provide backups?David Green