OJS Support

  • No it doesn’t. Our support does not cover any OJS errors/malfunctions that started before subscribing to our support plan.
  • We aim to solve support tickets or support email requests the same day and in 6 hours or less.
  • Yes we do. You can reach us for OJS support at 602-527-7080.
  • Yes we do. We are able to provide 24/7 support as our support staff are located in different time zones.
  • In order of preference:
  1. Live Support via Skype (our Skype id: OpenJournalSystems)
  2. Through our ticket-based support Help Desk. To submit a support request, click here.
  3. Using our support email at info@openjournalsystems.com
  4. By calling us directly at 602-527-7080
  • We know Open Journal Systems! We are the best in the business! Our knowledgeable OJS support team has provided technical solutions to over 500 clients since 2013. As well, members of our OJS support team are very active in the Open Journal Systems community and have developed multiple plugins for OJS. This responsive support is one of the key differentiators that set us apart. Feel free to read our client testimonials and see for yourself.
  • Each support plan is for one OJS installation with as many journals in one installation as you like.
  • With our Premium and Enterprise Plan, we include one free OJS site migration to a new host of your choice. With our Basic support plan, OJS site migrations are charged at $99 for up to 100 articles and users.
  • We place the utmost emphasis on security and we’re always looking for ways to improve. We have implemented cutting-edge security policies and protocols that includes OJS as well as server security hardening.
  • OJS Security Hardening:
    1. OJS File Upload Validation Plugin: File Upload Validation Plugin enables the Admin/JM to choose the approved file types, which can be uploaded by an author during the submission process. This plugin will prevent the upload of OJS malware, such as PHTML files, which are used by hackers to gain entry into an OJS web server and upload malicious files.
    2. OJS Registration Notification Plugin: Registration Notification Plugin sends an email notification to a predetermined email address whenever a user has been registered for a journal. This email contains the user name, email, affiliation, journal and role(s) registered for, and the option to delete them form OJS. This plugin enables the Admin/JM to verify or block the registration of any new user.
    3. OJS Files Directory Protection: OJS file directory placed in a non-web-accessible location and cannot be accessed directly via the web server.
    4. Restrict File Permissions: Getting OJS file permissions right is one of the most important factors in maintaining the security of OJS installation. We use restrict file permissions for better security while maintaining OJS functionality.
    5. OJS Encryption: Changing OJS configuration to use SHA1 hashing rather than MD5 for better security.
  • Server Security Hardening:
    1. ConfigServer Firewall: ConfigServer Firewall, known and referred to simply by most cPanel and WHM users as CSF, is one of the best, most effective firewall configuration scripts in the market today. Designed to considerably increase server security, having this in place will allow you to use a robust interface to manage firewall features and settings.
    2. CPHulk Brute-Force Protection: CPHulk prevent a server falling victim to brute force login attempts. A brute force is a password guessing technique that consists of trying to login with a user name and password over and over, changing either the username and/or the password if not successful. Given enough time even a moderately secure, random character password can fall victim to this as some attackers will try every combination they can if given the chance. CPHulk will detect and block these attacks by checking for failed login attempts. This can affect you if the failed logins are originating from your internet connection. The steps below will guide you on how to unblock yourself depending on the access you have.
    3. Lynis Security Audit: Lynis is an open source security auditing tool. Used by system administrators, security professionals, and auditors, to evaluate the security defenses of their Linux and UNIX-based systems. It runs on the host itself, so it performs more extensive security scans than vulnerability scanners.
    4. Munin Network Monitoring Tool: Munin is a system, network, and infrastructure monitoring application that provides real time monitoring and alerting services for servers and alerts the system administrator when things go wrong.
    5. Clamav Malware Scanner: Clam AntiVirus (ClamAV) software toolkit able to detect many types of malicious software, including viruses and trojans. One of its main uses is on entire home directory, and mail servers as a server-side email virus scanner.
    6. Server Side Security Scripts: Proprietary Security Scripts to prevent execution of OJS deface malware and closing of any unused ports.
  • Company-wide, security concerns are always the highest priority. We continuously monitor your OJS site for malware and any other irregularities. In the unlikely event a security issue does occur, we will respond immediately.
  • For our hosting clients, we offer R1Soft Backup Manager, with multiple restore points, as well as on-demand CPanel backup for continuous data protection. For non-hosting clients, we offer off-site backup, which includes backup of all of your files, email accounts, and databases. In the rare event of a hard drive failure, we can instantly restore your entire account. While hard drives rarely fail, we prepare for the worst, which fully assures your hard work will never be lost.