OJS Support

  • No it doesn’t. Our support does not cover any OJS errors/malfunctions that started before subscribing to our support plan.
  • We aim to solve support tickets or support email requests the same day and in 6 hours or less.
  • Yes we do. You can reach us for OJS support at 602-527-7080.
  • We offer 24/7 email and ticket Support & Office Hours Phone Support. We’re available day and night to assist you.
  • In order of preference:
  1. through our Client Portal ticket-based support.
  2. through our support email at info@openjournalsystems.com
  3. through Skype (our Skype id: OpenJournalSystems)
  4. or by calling us directly at 602-527-7080
  • We know Open Journal Systems! We are the best in the business! Our knowledgeable OJS support team has provided technical solutions to over 1000 publishers using OJS since 2013 and we have developed multiple plugins for OJS. We invite you to visit our Testimonials Page to find out what our current clients have to say about us and our Projects Page to find out more about our portfolio and clients.
  • Company-wide, security concerns are always the highest priority. We continuously monitor your OJS site for malware and any other irregularities. In the unlikely event a security issue does occur, we will respond immediately.