OJS Support Archives | Open Journal Systems

Does your support plans cover any pre-existing OJS issues?

No it doesn’t. Our support does not cover any OJS errors/malfunctions that started before subscribing to our support plan.

What is your typical support response time?

We aim to solve support tickets or support email requests the same day and in 6 hours or less.

Do you offer phone support?

Yes we do. You can reach us for OJS support at 602-527-7080.

Do you offer 24/7 OJS support?

We offer 24/7 email and ticket Support & Office Hours Phone Support. We’re available day and night to assist you.

What is your preferred method for submitting support requests?

In order of preference:

through our Client Portal ticket-based support.
through our support email at info@openjournalsystems.com
through Skype (our Skype id: OpenJournalSystems)
or by calling us directly at 602-527-7080

How knowledgeable is your support team in troubleshooting OJS?

We know Open Journal Systems! We are the best in the business! Our knowledgeable OJS support team has provided technical solutions to over 1000 publishers using OJS since 2013 and we have developed multiple plugins for OJS. We invite you to visit our Testimonials Page to find out what our current clients have to say about us and our Projects Page to find out more about our portfolio and clients.

What would OpenJournalSystems.com do if my OJS site were hacked?

Company-wide, security concerns are always the highest priority. We continuously monitor your OJS site for malware and any other irregularities. In the unlikely event a security issue does occur, we will respond immediately.